SuperSila Servisa
Superpower of the Service
Book Description
Attracting new customers is much more difficult than working with existing ones. Your base and profit depend not only on the quality of your product or service: the style of communication of employees, the impression of customers from interacting with them and many more details decide whether they will return to you again. This book will teach you how to resolve conflict situations with benefit for you, help identify the weaknesses of your company and build a standard of service of the highest class.
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