FAQ

In order to become a seller on our platform, you need to take a few simple steps: Register and activate your account: To register and activate your account, you will need to follow the link https://turbo.market/ and click on the icon of your personal account/authorization and fill in the required data. Create your store and product/service catalog To create your store, you need to follow the link and go to the sellers tab → create and fill out To create your own catalog of goods and services, you need to follow the link and go to the products tab → create and fill.

Surname of the head: Surname of the head of the company or firm Company name: only in Latin letters and without extra characters. This name will be visible to customers who want to buy your product. Representative phone: the phone number of an employee who is always in touch with the Marketplace. Additional phone number: if the assigned employee has an additional number. Email: Postal address of the company The site of the company: TIN: This information will be necessary to conclude a contract with you City/Region: Address: The address of the company or manufacturing facility. Postal code: Name of the bank: BIC Bank identification code: MFO Interbranch turnover: Bank account number (USD, $): Bank account number (EUR, €): Bank account number (CNY, ¥): Bank account number (rub., ₽): Bank account number (sum, sum): Company Description: This helps customers learn more about your company. Company logo: Image size should not be large and should be in .jpg or .png format.

Individuals can register on the platform and trade only when an individual purchases goods in the wholesale section of the platform and sells in the retail section. Individuals cannot conduct trading activities on the platform by selling goods in the retail section that are not purchased in the wholesale section of the marketplace itself.

Mutual settlements with the marketplace are made in accordance with the service agreement, which is reviewed and prepared on an individual basis. The seller, regardless of which part of the platform he belongs to (wholesale / retail), undertakes to pay the marketplace a fee deducted from each transaction / amount of goods sold. In cases of late payment of remuneration, the marketplace has the right to withhold a certain amount from the amount of subsequent sales without notifying the seller about this.

Trading services are additional commercial services of the marketplace and are provided for a fee in accordance with the contract and cannot be included in the cost of remuneration paid by the seller to the marketplace. An authorized seller of the wholesale section can apply for trading services by clicking on the link to the trading services of interest and submit an application at the end of the page.

The marketplace acts as an intermediary in concluding purchase and sale agreements in the international B2B arena. The Marketplace provides its international export-import electronic trading platform for all manufacturers, retailers, suppliers and all companies wishing to expand their opportunities to promote their products and services. The marketplace can provide services of partial prepayment for goods during export and import and can act as a guarantor of payment when participating in a letter of credit agreement. The marketplace acts as an intermediary in any of the sales contracts (constant) and all agreements and negotiations between the parties of the sale and purchase take place with the participation of the marketplace.

Responsibility for goods of inadequate quality lies entirely with the seller/supplier. The seller/supplier bears full responsibility for the goods displayed on the marketplace showcase. The marketplace is not a responsible party in cases where the product does not correspond to the characteristics and description that were indicated on the site.

Return and exchange of goods is possible only if the goods of this manufacturer/supplier were purchased on the marketplace. The rules for returning and exchanging goods can be found at the link.

The Marketplace, as the owner of the trading platform, has the right to block sellers/suppliers due to the inaccuracy of the company data entered by the seller/supplier. The Marketplace also has the right to block sellers/suppliers upon detection of suspicious activities that violate the rules for using the Marketplace. The Marketplace has the right to refuse to allow the seller/supplier's goods to pass through the moderation process by giving an explanation to the seller/supplier in his/her personal account or by notification via mail. The marketplace moderation system does not let through products of dubious origin and publications that violate the laws of the country.

The seller's personal account is a confidential page of the seller/supplier, where the seller/supplier fully monitors the activities of his online store on the territory of the electronic platform. Login and password are also confidential information, and the seller/supplier bears full responsibility when transferring this information to third parties. All actions performed on the seller's page by an authorized user, regardless of whether the seller himself or his authorized representative, are accepted by the marketplace as acceptable. < br />The seller/supplier is fully responsible for the safety of the login and password. In case of loss of data for authorization or suspicion that third parties took possession of the data without the knowledge of the seller/supplier, the data owners are obliged to immediately inform the marketplace about this incident. The seller/supplier is obliged to timely check notifications in the personal account and in the mail specified during registration on the site. All notifications are sent to your personal account and duplicated by mail. In cases where the seller/supplier missed the deadline for certain cases without checking their personal account and mail, the marketplace will act according to the protocol and count the answer in the manner prescribed in the terms of use of the marketplace.

It is possible to operate on both sections of the platform. To do this, you need to select the appropriate option when company registration or you should contact the marketplace support service.